Dream Island Casino (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, or play at Dream Island Casino.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Personal Identification Data: Name, date of birth, email address, phone number, address, and government-issued ID (for verification).
- Account and Gaming Data: Username, password, deposit/withdrawal history, game play activity, and betting records.
- Technical Data: IP address, device type, browser version, operating system, and usage data.
- Payment Data: Payment method details (processed securely by third-party providers).
- Communication Data: Messages you send to our support team.
We do not collect sensitive data beyond what is required for regulatory compliance and responsible gaming.
2. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your gaming account
- To process deposits, withdrawals, and transactions
- To provide and improve our Dream Island Games and services
- To verify your identity and prevent fraud
- To comply with legal and regulatory obligations (including anti-money laundering laws)
- To send you important account notifications and promotional offers (you can opt-out anytime)
- To enhance user experience and personalize your gameplay
3. Legal Basis for Processing
We process your data based on:
- Performance of our contract with you
- Legal and regulatory obligations
- Legitimate business interests
- Your explicit consent (where required)
4. Sharing Your Information
We may share your data with:
- Licensed game providers and payment processors
- Regulatory authorities (when legally required)
- Professional service providers (KYC, fraud prevention, hosting)
- Legal advisors and law enforcement (if necessary)
We never sell your personal data to third parties for marketing purposes. All third parties are bound by strict confidentiality agreements.
5. Data Security
We use industry-standard security measures including SSL encryption, firewalls, and secure servers to protect your information. Access to your data is strictly limited to authorized personnel only.
Despite our best efforts, no system is 100% secure. You are responsible for keeping your login credentials confidential.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functions
- Analyze website traffic and improve performance
- Personalize your experience
- Deliver relevant promotions
You can manage your cookie preferences through your browser settings.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent where applicable
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
8. Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Account data is typically retained for 5–7 years after account closure for regulatory compliance.
9. International Data Transfers
Your data may be transferred and stored outside the UAE. We ensure appropriate safeguards are in place to protect your information.
10. Age and Gambling Restrictions
Our services are strictly for persons 21 years and older. We do not knowingly collect data from minors. If we discover a user is underage, we will close the account and delete the data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@dreamislandcasino.com Live Chat: Available 24/7 on our website
We aim to respond to all privacy-related requests within 48 hours.